When you create an account with goShiningSTAR.com, you will be able to do the following online:
    * Proceed through checkout faster when making a purchase
    * Check the status of orders
    * View past orders
    * Make changes to your account information
    * Change your password
    * Store alternative addresses (for shipping to multiple family members and friends!)
    * Receive the latest news
Further, you will be able to participate in special promotions, contests, and offers.
By signing up the newsletter, be first to read latest Shining Star news.

Your personal information is very important to us. Your information will not be disclosed to any third parties. - top -

Orders placed for in-stock items are generally processed and shipped within 24hrs or next business day.

We encourage you to order through our online store for most prompt service. Online orders are accepted for shipment within continental US, Alaska, and Hawaii.

To place online order, browse through the site and find the item(s) you wish to purchase. Also, you can Search Our Entire Store to find the item you are looking for. Click on “Add to Bag” to add item(s) for purchase. Once you’ve added all items you wish to purchase, you can begin the checkout process. This process is easy: verify your order, shipping information, billing information, and payment. You will receive an order confirmation email. Once your order has been shipped, you will receive an email with final shipping details.

Ordering online is safe with us. Your personal information and credit card information are encrypted using SSL encryption technology to protect your information from getting intercepted or stolen while being transferred to goShiningSTAR.com. - top -

Fill out the order form, have your credit card number ready and call us at (800) 549-4552. We will have our phones ready to assist you at all times. If no one is available at the time of your call, please leave your name and contact number. A representative will return your call as soon as possible.

We recommend phone orders if shipping to Alaska, Hawaii. We do not ship to PO Boxes and APO/FPO addresses. - top -

Click Here to view and print order form. Fax your order to (646) 519-7235. Fax your order with all the appropriate information included as to the method of payment. Be sure to include a phone number where you can be reached. Orders are subject to verification and acceptance before shipping. We are not responsible for typographical errors. - top -

We will do our best to accommodate international orders. Please fill out the order form and call us at (646) 519-7235. You can also choose to fax the order to (646) 519-7235 or email to orders@goShiningSTAR.com.
Please be sure to include phone number and/or email address where you can be reached.

All orders are billed in U.S. dollars. Please note that any duties and taxes incurred are the responsibility of the recipient and are payable upon receipt of goods. - top -

We accept Master Card, Visa, and Discover. If your credit card is declined, we will contact you. If you do not respond within 10 business days with a correction or alternative payment method, we will have to cancel your order. - top -

You will receive an order confirmation email. Once your order has been shipped, you will receive an email with final shipping details and tracking number.

If you have signed in with your Account, please visit “My Orders” section to view order status and shipping information. - top -

Once an order is placed online, it cannot be changed online. However, just let us know by phone or email orders@goShiningSTAR.com, and we can change it for you if it has not yet shipped. - top -

Please contact us at (800) 549-4552 or email orders@goShiningSTAR.com. - top -

Most orders for in-stock items are generally shipped within 24hrs or next business day.
Orders placed on Friday, Saturday or Sunday generally ship next business day. - top -

Our standard shipping is with either UPS Ground or FEDEX Ground. We ship most standard delivery with UPS Ground. Estimated Delivery is 3-7 business days. View shipping time estimate map.

We do not ship to PO Boxes and APO/FPO addresses. Shipments to Alaska and Hawaii take additional time. - top -

For orders received before 1pm EST, we will do our best to ship within the same day.
If you select Overnight Delivery on a Friday, please be advised that your shipment will not be delivered until Monday.

Overnight Delivery is not available for shipments to PO Boxes and APO/FPO addresses. - top -

Please contact us and we will do our best to accommodate your order.
Please call (646) 519-7235 or email us at orders@goShiningSTAR.com - top -

If for any reason you are not satisfied with the order you receive from Shining Star, contact us by using the form located on our Contact Us page within 14 calendar days from the date the item was shipped out to you. We will then e-mail you a Return Authorization Number (RA#) and instructions on how and where to ship the item back.
You can also call us at (800) 549-4552 for assistance.

Shining Star accepts returns for online store credit only, less adjustments for shipping and handling.
All products returned must be in their original condition, packaging, unworn and unwashed with tags still attached.
Shipping and handling charges are non-refundable

For qualifying orders, once your return is received and processed, it may take up to 48 hours for a credit to appear in your account. The credit can be used towards your next purchase with Shining Star's online store.

*Sorry, there are no returns, refunds or exchanges for clearance merchandise at any time. Clearance merchandise is final sale. - top -

Unfortunately, Shining Star is unable to provide online exchanges. If an exchange on an item is desired for a different size, style, color, and/or price, we would be happy to issue a refund for qualifying orders.

We suggest that you go on-line and click Contact Us and submit your request to our Customer Service department, or you can email to CustomerCare@goShiningSTAR.com or call (800) 549-4552 to speak with a Customer Service representative directly. If calling and all of our representatives are busy or unavailable, please leave a detailed message and we will contact you shortly.

Please see above for the correct return procedure. - top -

If the product arrives damaged, please contact Customer Service at (800) 549-4552 within 3 business days of receipt.
You can also email us at CustomerCare@goShiningSTAR.com. - top -

Thank you for shopping at goShiningSTAR.com. Your personal privacy and security of information is important to us.

Any personal information given to goShiningSTAR.com will be protected. Your information will not be disclosed to any third parties. goShiningSTAR.com will secure your personal information with up-to-date firewall and encryption techniques during the ordering process.

We offer those who become Members for our email list; advanced notice of new merchandise, sales and promotions, and local happenings and other Shining Star News. Email addresses collected at ShiningStar.com are used internally only. We will not sell or rent your email address to any other companies. - top -

21 West St., Suite 9E
New York, NY 10006